My post 12053 responded to an overt attack on all Elite administration, and the issues raised were, by implication, broader than whether a single individual, Balouza, is or is not "polite".
To whatever extent my tone seems harsh, it was intentionally so, we hear too much of this sort of thing.
At no point in my response did I say administration thinks it is "better". In fact, the real thrust of my post is that the same treatment be applied to all.
Finally, these constant references to Elite as a "business" and the Members as "customers" are nonsense. If we were a business we'd have closed long ago, we are drowning in red ink. We are a community, and we are constantly working to maintain the integrity of that community. It is worth reiterating that staff, too, are part of the community.