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7/20/2018 - 10:50  EST

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Reality, Research, and Patience bear_music      9/19/2002 10:10


We actively encourage ideas, suggestions, and discussion in the EliteLeague clubs, it is one of the basic fuels that runs the machine. However, we have lately noticed a disturbing trend upward in the number of posters who follow a line something like this:

Molly, Monday, 11 AM: “Dear Issa, it would be awesome if we could have multi-player synched googles in the “you lost” page, the players would find it much easier to gargle! Love, Molly”

Molly, Tuesday, 3 PM: “Has anyone heard my plea for synched googles?”

Molly, Wednesday, 9 AM: “Does anyone in administration LISTEN to what’s going on here?”

Jeremy, Tuesday, 9:15 AM: “Obviously, they don’t, they just want our money and don’t care about us, if they cared about us they’d not only synch your googles molly, they’d also wax your pantaloons and provide free hibiscus feeding to all players.”

Or, we have similar strings seeking rules interpretations, or redress of complaints, etc.

While we appreciate your enthusiasm, a reality check is in order here. We receive, by e-mail, every day, hundreds of suggestions, complaints and inquiries. Dealing with these is a full-time job in itself. We try to respond, at the corporate level, to all mails within 24 hours. At the same time we have various corporate staff assigned to overseeing the clubs, and the HAs do their part as well. I am sure many of you have noticed me attempting to answer all rules & policies queries as soon as humanly possible, in the clubs.

Nevertheless, there are times when the answers are not clear, and we need to discuss the issue at the corporate level. And there are many, many suggestions that cannot easily be responded to because they represent issues that we have been studying for some time and on which we have come to no conclusion.

Therefore, please don’t be upset if you don’t receive an immediate response in this forum. If you have matters of urgency, e-mail them to the appropriate staffer. We cannot give higher priority to issues raised in the clubs.

Bear in mind that some ideas do not require much time to develop and as soon as they are approved as a good idea they are immediately implemented. But don't expect that all system changes or additions are easy: some changes requires days and weeks to design and test. Even if you see that your suggestion implemented in one day, this does not mean it was easy. More likely we had already been working on it.

Finally, It would help if all players familiarized themselves with the Policies and Rules and the Game-Specific rules before posting for interpretation (and, in the case of TDs, the various official manuals). If you can’t find the answer there, try using the keyword search function in the club to see if the issue has been addressed before. If each of you did this first, it would save us an immense amount of duplicated effort, freeing up vastly more time we might use to improve your league.

Thanks for listening,


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