Just a refresher and to help those that are unsure how to make a Screen Capture without using a program such as Snagit, ScreenHunter, etc...
REMEMBER: It's important to send screen captures when you have a problem so that the person receiving your mail can verify what happened and take action as necessary, whether its a TD, Admin or Steve(Gumshoe). Back up any complaints, problems and so forth to help us out when trying to help you.
From Help Topic 5121
Getting a Screen Capture is a fairly straight forward matter, below is a step by step guide.
Open a blank/new document using a Word-Processing program (for example Microsoft Word). If you do not have a program such as this, your computer will have a Paint program. To open this, you can usually find this from your Start menu (lower left corner of screen) choose Start > Programs (or All Programs) > Accessories > Paint.
On your keyboard, usually above the direction arrows and editing keys, you will see a key ‘Prnt Scrn’ (Print Screen). Once you have the window or text on screen you wish to capture, simply press the Prnt Scrn key. (This saves the full image showing on your screen to your computer's clipboard).
If you want to capture one single window out of the several opened windows on your computer screen, activate the document or window, then press the Alt + Prnt Scrn keys. (This saves only the active window to your computer's clipboard).
Next go back to open document, and Paste in the image. You can either go to Edit then select Paste, or simply press Ctrl + V.
If you need to capture more images or text, then simply repeat steps 2 or 3 then step 4 until you have all the images you want.
Final step is to Save and Name your document. If you are using the Paint program, you must use the save your file as a JPEG (.jpg or .jpeg) or a GIF (.gif) file. Saving as a Bitmap (.bmp) makes the file size too large and very difficult to email. [My addition to this: To save as a JPEG image, in the Save dialog box, under Save as Type, select JPG/JPEG]
Hope this helps someone that isn't sure how to do so, if you still don't understand - buzz me I'll be glad to help you.