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10/19/2017 - 03:31  EST

  Message Game Help 
Message:
Search

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Ticket System ... New enhancements balouza       12/12/2011 05:25

The Tickets Search was inhanced as follows:

You can now Search the Tickets under 3 Filters:

Search Keywords

Enter any Keyword and the system will search for it in the Subject, Body and Category fields of the Ticket.  This can be achieved in many formats including:

  • Enter Full Word; such as Tourney; the Search will find all Tickets having the word Tourney in the Subject, Body and Category fields.
  • Enter Part of the word followed by a star (*); such as cana*;  the Search will find all Tickets having the words starting with cana (canay, canap etc) in the Subject, Body and Category fields.
  • Enter 2 or more words with +; such as canay+tourney;  the Search will find all Tickets having both the words canay and tourney in the Subject, Body and Category fields.
  • Enter Attachments:True;  the Search will find all Tickets having attachments.
  • Enter lid:xxx; such as lid:bgy; the Search will find all Tickets related to the BGY League.
  • Enter lid:xxx with +; such as lid:bgy+idea; the Search will find all Tickets related to the BGY League and having the word idea in the Subject, Body and Category fields.
  • Enter Category:xxx;  such as Category:Staff; the Search will find all Tickets having the Staff Category.

Category

Enter any Category/Sub-Category from the Drop down List and the system will find all Tickets using this Category.

Ticket Status

The above Filters can be also searched based on the following Ticket Status:

  • All Tickets
  • Active Tickets
  • New
  • Re Opened
  • Updated
  • Forwarded
  • Resolved
  • Closed..




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