Eliters Introduces the new Ticketing System
I can't tell you how many times (yes even as a member of the corporate staff) I have had to go hunting for the right person and then the right email address when I wanted to contact someone. Unless you are Issa or Steve, I have minimal contact with anyone and my guess it is the same for all of us.
Now all that confusion is gone with the new Ticket System. It may take a little getting used to but it works and it is really easy to use.
The ultimate objective is to to automate the Contacts with all our Members, and restrict all communication sent to the Corporate and League Admin Team to the use of the Ticket System. The new Ticket System is intended to replace all email and other Messengers communications with the Corporate and League Admin; Members need not to worry anymore about the person to address the communication; the Ticket System will take care of that.
It will allow us to easily identify matters that have not yet been addressed and ensure that speedy attention is given to open tickets. Once a ticket has been resolved and/or closed - you can still see them just by selecting the appropriate drop down "Status" and there you go!
The current system is in Beta test and will be upgraded gradually to ensure that it addresses all communication needs.
For more information on the Ticket System Click here